This is a permanent position, initially covering maternity leave.
Salary + Commission (OTE £38k)
Beyond Retail is an award-winning multi-website online retailer offering bathroom, kitchen and heating products to Britain’s homeowners and tradespeople. Over 8 million people visit our websites each year, and we’re on a mission to help create well-designed homes that look great, feel special, and positively impact people's everyday lives.
We’re almost 15 years old, and in that time, we’ve accelerated from zero to £50m/year revenue, won local and national awards, and grown to 150-plus people. Our three websites - Drench, Tap Warehouse and Only Radiators - are growing from strength to strength, and we’re looking for a Trade Account Manager who will help us to continue our growth journey.
A Trade Account Manager will provide dedicated support to the Trade Department during a period of maternity leave, ensuring consistent service and customer management across the team.
Working closely with the Trade Team Leader, you’ll help manage trade accounts, respond to customer enquiries, and maintain the department's high standards of communication and efficiency. This role plays a key part in sustaining customer confidence and operational stability during the maternity period.
What you’ll be doing:
Account Management and Support:
- Manage and support assigned trade customers, ensuring consistent contact and service quality.
- Assist the Team Leader with key accounts as required, maintaining smooth handover processes.
- Handle inbound enquiries via phone, email, and live chat promptly and professionally.
- Create quotes, process orders, and ensure accurate follow-up on all open opportunities.
- Maintain detailed records of account activity to support continuity when the maternity TAM returns.
Customer Experience:
- Deliver excellent customer service by providing accurate product information and helpful advice.
- Resolve customer issues quickly, maintaining professionalism and empathy throughout.
- Collaborate with all internal teams to ensure orders are completed accurately and on time.
- Support the department’s reputation for reliability, expertise, and responsiveness.
Team Collaboration:
- Work closely with the Trade Team Leader and other Trade Account Managers to manage workloads effectively.
- Offer support during peak periods or team absences to ensure smooth daily operations.
- Share customer updates, insights, and challenges to assist the wider team.
- Actively contribute to maintaining a positive and collaborative team culture.
Performance & Continuity:
- Maintain or improve service levels across your assigned customers during the maternity period.
- Support the smooth handover process when the permanent TAM returns.
- Contribute to team sales performance through proactive communication and account support.
- Ensure that customer satisfaction and retention remain high throughout your contract.
What we're looking for:
- At least 2 years’ experience and strong knowledge of the KBB industry (required)
- At least 2 years’ B2B sales experience (desirable but not essential)
- Previous account management experience (desirable but not essential)
- Exceptional written communication skills, with a high standard of spelling and grammar
- A confident, friendly and professional phone manner
- Strong IT literacy, with the ability to use a range of systems, tools and applications comfortably
- A proactive approach to re-engaging inactive customers, offering support on current projects and converting cold leads into active opportunities
- Enjoy working as part of a small, collaborative team, including sharing responsibilities, supporting colleagues and covering accounts when needed
- A structured and disciplined approach, with the ability to work autonomously
- A genuine desire to learn and develop, with self-development being important to you
- A drive to suggest and contribute to process improvements, your ideas will be listened to
- Openness to feedback, with a willingness to adapt and try new approaches
What we can offer you:
- Flexible working hours — we work 40 hours per week, typically starting and finishing between 8 am and 6:30 pm Monday - Friday.
- Generous annual leave
- All the tech you need + remote working budget for setting up your home office
- A fantastic office, or the flexibility to work at home
- A company-wide commitment to learning and development
- A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
- Team and company-wide social events
- No corporate dress code
Our Values
Our ten core values shape everything we do. These inform the foundations of our relationships with customers and each other, but they also shape how we measure and reward our colleagues' performance. Simply put, success is not about who you are or how loud you shout, but about the impact you make and what you do. We encourage doing rather than dreaming – if you have an idea, speak up, and we will listen! Everyone’s opinion matters, and any suggestions are welcome.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to our vision and goals.
Work is not a place; it is what you do…
We believe the future of work is about flexibility. Not everyone does their best work in an office, and not everyone wants to work exclusively from home. Our employees can work flexibly, either from home or in our office. To demonstrate our commitment to this, we have a fantastic Home Working Support Scheme! We want to ensure that those who do choose to work from home can still work in the best possible environment and are not left out of pocket.
In a nutshell, we offer:
A one-off allowance of £500 for you to set up your home office
If you would like further information on this position before applying, please get in touch; otherwise, please send in your CV for consideration.