Beyond Retail is an award-winning multi-website online retailer offering bathroom, kitchen and heating products to Britain’s homeowners and tradespeople. Over 8 million people visit our websites each year, and we’re on a mission to help create well-designed homes that look great, feel special, and positively impact people's everyday lives.
We’re almost 15 years old now, and in that time, we’ve accelerated from zero to £50m/year revenue, won local and national awards, and grown to 150-plus people. Our three websites - Drench, Tap Warehouse and Only Radiators - are growing from strength to strength, and we’re looking for a motivated Store Manager to join the team.
We have an exciting opportunity to join the Drench Outlet as a dynamic Store Manager, a pivotal role in driving our retail success. As a Store Manager, you will lead the day-to-day operations of our outlet, ensure an exceptional customer experience, and lead a high-performing team.
This is a hands-on role where you will balance selling on the shop floor, converting retail customers & maximising clearance sales, with managing the operational and people aspects of the Outlet.
Your performance will be measured and rewarded based on the overall success of the Outlet, ensuring your focus is on:
- Growing retail & clearance sales through personal contribution.
- Managing the LTAM in driving trade customers' growth.
- Maintaining high operational standards through the Stock & Support Specialist.
- Protecting profitability as well as sales growth.
Working Days: Monday to Saturday (5 days per week, including Saturdays)
Working Hours: Shifts between 7 am and 6 pm to cover the Outlet's opening hours
Key Responsibilities:
Retail Sales & Customer Experience
- Lead the Outlet in achieving monthly revenue and margin targets, with personal accountability for retail and clearance sales.
- Act as the primary contact for walk-in retail customers, providing expert product advice and tailored recommendations.
- Take ownership of daily/weekly trading, including promotions and conversion.
- Deliver a consistently excellent customer experience.
Team & Line Management
- Provide effective operational line management ensuring 100% shift coverage and efficient team deployment across the week.
- Lead and motivate the team to foster a positive, high-performance culture.
- Lead by example on the shop floor while providing coaching to result in measurable improvements in individual conversion rates.
- Conduct 1:1s and monthly performance reviews for all direct reports,dealing appropriately with all performance issues.
Operational Oversight
- Ensure 100% compliance with opening/closing checklists and daily reporting requirements.
- Oversee clearance pricing and margin protection, ensuring products move efficiently without compromising profitability.
- Maintain operational excellence, ensuring the Outlet is consistently customer-ready, compliant, and efficient.
Collaboration & Growth
- Actively support LTAM in achieving local trade targets.
- Manage the Stock & Sales Support Specialist to ensure optimal stock presentation and operational excellence.
- Collaborate on local marketing, promotions, and Outlet events, as well as the outlet's continued overall future growth.
Key Skills & Attributes
- Sales Leadership: Proven ability to drive performance and motivate a small, high-performing team.
- Customer Service Excellence: Demonstrated commitment to delivering an outstanding in-store experience.
- Team Management: Strong people-management skills — coaching, developing, and providing constructive feedback.
- Commercial Awareness: Understanding of margin, profitability, and cost control to drive sustainable growth.
- Data-Driven Decision Making: Comfortable using sales, margin, and customer data to identify opportunities, track performance, and make informed operational decisions.
- Operational Organisation: Skilled in managing daily routines, ensuring efficiency, compliance, and readiness.
- Adaptability: Capable of balancing sales, leadership, and operational demands in a fast-paced environment.
- KBB Knowledge: In-depth understanding of bathroom, kitchen, and heating products is essential. The role requires genuine product knowledge to drive conversions and deliver commercial success
What we can offer you:
- Competitive salary plus commission with great OTE potential
- Generous annual leave, increasing with service
- All the tech you need
- A company-wide commitment to learning and development
- A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
- Team and company-wide social events
- No corporate dress code
- Buy & Sell Holiday
- Paid time off for volunteering
- Paid Sick Leave
- Eye care vouchers
- Discounts for staff, friends and family
Our Values
Everything we do is shaped by our ten core values. These inform the foundations of our relationships with customers and each other, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not about who you are or how loud you shout, but about the impact you make and what you do. We encourage doing rather than dreaming – if you have an idea, speak up, and we will listen! Everyone’s opinion matters, and any suggestions are welcome.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to our vision and goals.
If you would like further information on this position, please do not hesitate to contact us or submit your application.