Customer Service Superstars

You’re adept at solving problems, smoothing over situations and turning frowns upside down. Nothing phases you, and you inject your contagious positivity and winning attitude into every customer interaction. You always follow-through, and customers and colleagues can rely on your help and advice. You are a customer service super star. 

The Role

Beyond Retail is a rapidly growing and forward-thinking multi-website online retailer on a mission to help our customers create homes they can be proud of. We do this by giving our staff the freedom, opportunities and tools to learn and improve every day. More than 3 million people visit our 3 websites each year, and these numbers aren’t slowing down…

We think that for people to reach their potential they have to be in an environment where they are not afraid to make mistakes. They have to understand what they are doing, why they are doing it, and how it fits in to the bigger picture. They have to be listened to, trusted to do the right thing, and not made to feel small if they slip up. For us, the role of a manager is to coach and inspire the team, not to bark orders and micro-manage. The only barking you’ll hear around here will almost certainly be emanating from the mouth of a fluffy white dog called Maya. She loves the sound of her own voice. Sorry about that…

For some reason the norm in many companies still seems to be to treat adults like children – telling them what to do, when to do it, and generally keeping them in the dark. We have always found it best to trust people, share as much as we possibly can with them, and listen and listen more. If you’re used to working in environments where you have no say, nothing changes and you’re told what to do and how to do it then you will probably find us rather different.

Enough about us though. We’re looking for top class Customer Service Advisors to join our growing team of CS superstars.

On offer is a friendly, fun, fast-paced environment; an extensive training scheme; a base salary of £18-19k per annum; a concrete, no bullshit progression plan with multiple levels of development and pay improvements; 1.5x paid overtime; a fantastic office environment; and free healthy snacks, fruit and drinks. From Autumn 2018 we’ll have an on-site gym and showers too, if that floats your boat.

This is a genuine CS role, so absolutely no cold calls or pushy sales requirements. If you’re a natural people person and can turn a frown upside-down then we want to hear from you.

 

You:

We sell technical, complex products and we aim to deliver top service. That means we need the best of the best – passionate, positive people with initiative and drive. We provide tons of training and support – but we are picky…

You will:

 Be responsible for maintaining a top class level of service via phone, email tickets and live chat
 Resolve issues that may arise from damages, defects or delivery
 Resolve objections and complaints
 Chase incoming deliveries and raising faults with suppliers
 Manage returns, exchanges and collections
 Order replacement goods and spare parts from suppliers

The ideal Customer Service Advisor will have the following skills and experience:

 Unbridled positivity and passion
 Superb communication and organisational skills
 A high level of initiative, drive and ownership
 An outstanding telephone manner and good written English
 A natural people person and a great team-player
 Top class IT skills and a great ability to pick up complex processes
 A lateral thinker who can think outside the box to solve a tricky problem

This is a permanent, full time position working 42.5 hours per week (8.5 x 5 days). Shifts are generally based between the hours of 8am and 6pm Monday to Friday. £18-£19k per annum at Customer Service Level 1, with documented progression plan (team leader roles pay upwards of £24k, for example).

 

About Us

We sell awesome bathroom, kitchen and heating products to Britain’s homeowners, developers, tradespeople and landlords. Our websites attract over 3 million annual visitors looking for affordability, diverse choice, and a great customer experience. We’re growing fast and looking for the best people to join us.

Apply Now

Looking to apply?
We’ll need your CV and a covering letter. Email careers@beyondretail.co.uk or fill in the form.

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