Customer Service Manager

Customer-centric management maestros read on…

Beyond Retail is a rapidly growing and forward-thinking multi-website online retailer on a mission to help our customers create homes they can be proud of. For many of our customers, choosing their new bathroom or kitchen is a life-changing decision. 

Inevitably, they have questions for us, and our knowledgeable Customer Service team are always on hand to problem solve and offer advice. Combining a friendly, can-do, focused approach to customer service with compassion, they do everything they can to help customers go forward with confidence.

An opportunity has arisen, here at Beyond Retail, to join us as our new Customer Service Manager. This role will be leading our Customer Services Department, as we refocus our rapidly expanding Customer Experience functions.

This will be a busy but highly rewarding role, giving you the opportunity to make a real impact on both our customer experience and the experience of the staff. The key elements of your day-to-day role will include:

Other perks include the following:


Remote Working & Social Distancing

Whilst there will be some initial office-based training, we are working almost entirely remotely at the moment so this will need to be factored into your plans if you decide to apply for the role. With social distancing measures set to remain in place for several more months, we will continue to support staff from home and limit time spent in the office, as well as comply with all government recommendations, to ensure the safety of our staff.

Home Working Support Scheme

At Beyond Retail, we believe the future of work is about flexibility. Not everyone does their best work from an office, and not everyone wants to work from home exclusively. We want to ensure that those who do choose to work from home can still work in the best possible environment, and are not left out of pocket. 

In a nutshell, we offer: 


If this sounds like something you would like to be part of, or you would like a look at our awesome offices, then please speak to Ben for a confidential chat or send in your CV for consideration.


Salary – £28-35k per annum, DOE

Application procedures

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